Privacy Policy -Dooneuy

1. Introduction

At Dooneuy, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.dooneuy.com), purchase our products (including handbags, wallets, business cases, travel accessories, apparel, shoes, watches, and more), or interact with our services. By using our website and services, you consent to the practices described in this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we handle your personal information.

2. Information We Collect

We collect personal information that you provide to us voluntarily, as well as certain non-personal information automatically when you use our website. The types of information we collect include:

2.1 Personal Information

  • Contact Information: Such as your name, email address (e.g., the one you use to communicate with us via [email protected]), phone number, shipping address, and billing address.
  • Account Information: If you create an account on our website, we collect your username, password (encrypted for security), and account preferences.
  • Payment Information: When you make a purchase, we collect payment details (e.g., credit card number, debit card information) through our secure third-party payment processors. We do not store full payment card information on our servers; instead, this information is handled by our trusted payment partners who comply with industry security standards (e.g., PCI DSS).
  • Order Information: Details about your orders, including the products you purchase, order quantity, order date, shipping method, and order status.
  • Communication Information: Records of your communications with us, such as emails, chat messages, or phone calls, when you contact our customer service team for support, inquiries, or feedback.

2.2 Non-Personal Information

  • Website Usage Data: Automatically collected information about how you use our website, including your IP address, browser type, operating system, device type, pages visited, time spent on each page, referral source (e.g., how you found our website), and click-through rates.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your website experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly if cookies are disabled.

3. How We Use Your Information

We use your personal and non-personal information for the following purposes:

3.1 To Process and Fulfill Your Orders

  • Verify your identity and process your payment.
  • Prepare and ship your orders to the provided shipping address.
  • Send you order confirmations, shipping notifications, and updates on the status of your order (e.g., “shipped,” “delivered”).
  • Handle order-related issues, such as returns, exchanges, or refunds.

3.2 To Provide Customer Service

  • Respond to your inquiries, resolve complaints, and provide support (e.g., assisting with product questions, tracking orders, or addressing billing issues) via email ([email protected]), phone, or other communication channels.
  • Maintain records of your interactions with our customer service team to ensure consistent and quality support.

3.3 To Manage Your Account

  • Allow you to access and manage your account, view your order history, update your personal information, and save your preferences (e.g., shipping addresses for future orders).
  • Ensure the security of your account by verifying your identity and detecting unauthorized access.

3.4 To Improve Our Website and Services

  • Analyze website usage data (non-personal information) to understand how users interact with our website, identify areas for improvement (e.g., optimizing page load times, enhancing navigation), and develop new features or services that meet your needs.
  • Evaluate the performance of our products and marketing efforts to refine our offerings (e.g., understanding which products are popular among customers).

3.5 To Send Marketing Communications

  • With your consent, we may send you marketing emails, newsletters, or promotional messages about our latest products, special offers, discounts, and events. These communications may include information about new handbag collections, limited-time deals on wallets or travel accessories, or updates on our apparel and shoe lines.
  • You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails, or by contacting us at [email protected].

3.6 To Comply with Legal Obligations

  • Use and disclose your information as required by law, such as to comply with a court order, subpoena, or other legal process.
  • Protect our rights, property, or safety, and the rights, property, or safety of our customers or others (e.g., investigating fraud or unauthorized activity).

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent. However, we may share your information with the following types of third parties in the circumstances described below:

4.1 Service Providers

We engage third-party service providers to assist us with operating our business, providing services to you, and improving our website. These service providers may include:

  • Payment Processors: To process your payments securely (e.g., credit card processing companies). These providers only have access to the payment information necessary to complete the transaction and are prohibited from using it for any other purpose.
  • Shipping and Fulfillment Partners: To deliver your orders (e.g., courier services, shipping companies). We share your shipping address and order details with these partners to ensure your products are delivered correctly.
  • IT and Website Service Providers: To host our website, manage our servers, provide data analytics, and maintain the functionality of our website (e.g., web hosting companies, analytics providers).
  • Customer Service Providers: To assist with managing customer inquiries and support (e.g., email service providers, chat support platforms).

All service providers are required to comply with this Privacy Policy and implement appropriate security measures to protect your information. They are prohibited from using your personal information for any purpose other than providing the services we have requested.

4.2 Legal and Regulatory Authorities

We may disclose your information to legal or regulatory authorities if required by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent harm to you or others, or investigate or address fraud or illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving Dooneuy (e.g., if we are acquired by another company), your personal information may be transferred to the new owner or entity as part of the transaction. We will notify you via email or a prominent notice on our website prior to such a transfer, and you will have the opportunity to opt out of any further use of your information by the new entity (where permitted by law).

5. How We Protect Your Information

We implement a variety of technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using industry-standard encryption technologies (e.g., SSL/TLS) to secure data transmitted between your device and our website (you can verify this by looking for the “https://” prefix and padlock icon in your browser’s address bar).
  • Secure Storage: Storing personal information on secure servers with restricted access. Sensitive information (e.g., passwords) is encrypted using strong encryption algorithms.
  • Access Controls: Limiting access to your personal information to only those employees, contractors, or service providers who need it to perform their job functions, and requiring them to maintain the confidentiality of your information.
  • Regular Security Audits: Conducting regular reviews and audits of our security practices to identify and address potential vulnerabilities.
  • Employee Training: Providing training to our employees on data privacy and security best practices to ensure they understand their responsibilities in protecting your information.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information, and you acknowledge that there is a risk of unauthorized access to your information despite our efforts.

6. Your Rights Regarding Your Information

Depending on your country or region of residence (e.g., under the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)), you may have certain rights regarding your personal information. These rights may include:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. This includes the right to receive a copy of your information in a structured, machine-readable format (where applicable).

6.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update your account information directly by logging into your account on our website.

6.3 Right to Erasure (Right to Be Forgotten)

In certain circumstances (e.g., if the information is no longer necessary for the purpose it was collected, or you withdraw your consent), you have the right to request that we erase your personal information.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information (e.g., if you dispute the accuracy of the information, or if the processing is unlawful).

6.5 Right to Data Portability

If we process your information based on your consent or for the performance of a contract, you have the right to request that we transfer your information to another data controller (e.g., another company) in a structured, machine-readable format.

6.6 Right to Withdraw Consent

If you have given us consent to process your information for a specific purpose (e.g., marketing communications), you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

6.7 How to Exercise Your Rights

To exercise any of the above rights, please contact us at [email protected] with your name, contact information, and a clear description of your request. We may ask you to provide additional information to verify your identity before processing your request, to ensure the security of your information. We will respond to your request within a reasonable time frame (as required by applicable law, typically within 30-45 days).

7. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal information, please contact us at [email protected].

8. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, partner websites). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your information.

9. International Data Transfers

If you are accessing our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your country of residence. We take steps to ensure that any international transfer of your information complies with applicable data protection laws and that your information is protected to the same standard as required by your jurisdiction. This may include using standard contractual clauses (SCCs) approved by regulatory authorities, or relying on other legal mechanisms for cross-border data transfers.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or about the collection, use, or protection of your personal information, please contact us at:

Email: [email protected]

We will respond to your inquiry as promptly as possible.