Shipping Policy -Dooneuy

1. Introduction

At Dooneuy, we aim to make your shopping experience seamless—from browsing our collection of handbags, wallets, business cases, travel accessories, apparel, shoes, watches, and more, to receiving your order at your doorstep. To enhance your experience, we’re proud to offer free shipping worldwide on all orders, with no minimum purchase requirement. This Shipping Policy outlines the details of our shipping services, including delivery 范围，timelines, processing procedures, and how to track your order, so you know what to expect every step of the way.

This policy applies only to orders placed through our official website (www.dooneuy.com). For any questions or concerns about shipping, please contact our customer service team at [email protected]. We may update this policy periodically, and changes will be posted here with a revised “Last Updated” date—we recommend reviewing it before placing an order.

2. Shipping Coverage: Free Worldwide Shipping

We offer free standard shipping to every country and region across the globe, with no exceptions. Whether you’re ordering a single wallet to a residential address in Canada, a set of travel accessories to a business location in Australia, or a designer handbag to a home in Japan—you’ll never pay extra for shipping. This benefit applies automatically to all orders, with no need to apply a promo code or meet a minimum order value.

3. Order Processing Time

Before your order ships, we need to process and prepare it for delivery. Our standard processing timeline is as follows:

  • Most orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major holidays). Processing time includes verifying your order details, checking product availability, inspecting items for quality (e.g., ensuring handbags have no stitching defects, watches function properly, or shoes are in perfect condition), and packaging your order securely.
  • For personalized or custom items (e.g., monogrammed wallets, engraved watches), processing time may be extended to 5-7 business days, as these require additional craftsmanship to ensure accuracy and quality. We’ll notify you via email if your order falls into this category and provide an estimated processing completion date.
  • During peak seasons (e.g., Black Friday, Christmas, or major sales events), processing time may be slightly delayed (up to 5 business days) due to higher order volume. We’ll post updates on our website homepage if significant delays are expected, and we appreciate your patience during these busy periods.

4. Delivery Timeframes

Delivery time refers to the period after your order is processed and shipped, and it varies based on your destination country/region and the shipping carrier’s service. Below are general estimated delivery timelines for standard shipping (note: these are approximations and may be affected by customs clearance or unforeseen delays):

  • Domestic Shipping (United States): 3-7 business days after processing.
  • North America (excluding U.S.): 5-10 business days after processing (e.g., Canada, Mexico).
  • Europe: 5-12 business days after processing (e.g., United Kingdom, France, Germany, Italy).
  • Asia: 4-10 business days after processing (e.g., China, Japan, South Korea, Singapore).
  • Australia & New Zealand: 6-14 business days after processing.
  • South America: 8-18 business days after processing (e.g., Brazil, Argentina).
  • Africa: 10-20 business days after processing (e.g., South Africa, Nigeria).
  • Remote Regions: Delivery to remote areas (e.g., islands, rural locations) may take an additional 3-7 business days, as these require extra transit steps with local carriers.

Please note that customs clearance is a mandatory step for all international orders, and it may cause delays beyond our control. Customs processing times vary by country—some regions clear packages within 1-3 days, while others may take up to 7 days or longer. Dooneuy is not responsible for delays caused by customs, but we’ll provide all necessary documentation (e.g., commercial invoices) to help speed up the process.

5. Order Tracking

We want you to stay informed about your order’s status, so we provide full tracking for every shipment. Here’s how to track your order:

  • Once your order is shipped, we’ll send you a shipping confirmation email to the address you provided at checkout. This email will include a unique tracking number and a link to the carrier’s tracking page (e.g., DHL, FedEx, UPS, or local postal services).
  • Click the tracking link or visit the carrier’s website, enter your tracking number, and you’ll be able to view real-time updates on your package’s location, transit steps (e.g., “shipped from warehouse,” “in transit to destination,” “out for delivery”), and an estimated delivery date.
  • If you don’t receive the shipping confirmation email within 4 business days of placing your order, please check your spam/junk folder first—sometimes these emails are filtered incorrectly. If it’s not there, contact our customer service team at [email protected] with your order number, and we’ll resend the email or provide your tracking details manually.
  • Tracking information may take 24-48 hours to update after your order is shipped, as the carrier needs time to scan and log the package into their system. If no updates appear immediately, please check back later.

6. Address Accuracy

To ensure your order is delivered correctly and on time, please provide a complete, accurate, and detailed shipping address at checkout. This includes:

  • Full recipient name (do not use nicknames, as this may cause issues with delivery or customs).
  • Street address (including apartment number, unit, or suite, if applicable—missing this information often leads to failed deliveries).
  • City, state/province, postal/zip code (double-check this, as incorrect codes can redirect packages to the wrong area).
  • Country (ensure this is selected correctly from the dropdown menu).
  • Phone number (optional but recommended—carriers may use this to contact you if there’s an issue with delivery, such as a missed attempt).

If you provide an incorrect or incomplete address and your order is returned to us, we’ll notify you via email. You can choose to have the order reshipped (free of charge, per our global shipping policy) or request a refund—but please note that reshipping may take additional processing and delivery time. Dooneuy is not responsible for lost or delayed orders caused by incorrect address information provided by the customer.

7. Missing or Lost Orders

If your order doesn’t arrive within the estimated delivery timeframe, or if the tracking information shows it’s “delivered” but you haven’t received it, please take the following steps:

  • First, check for delivery attempts: Carriers often leave a notice if they can’t deliver (e.g., no one was home), or they may leave the package with a neighbor, building manager, or secure location (e.g., mailroom, porch). Check these areas first, and ask household members or neighbors if they received the package on your behalf.
  • Contact the carrier: Use the tracking number to reach out to the shipping carrier directly—they can provide more details about the delivery location or any issues (e.g., misdelivery).
  • Contact Dooneuy: If you still can’t locate your order after checking with the carrier, please contact our customer service team at [email protected] within 15 days of the estimated delivery date. Include your order number, tracking number, and a description of the issue. We’ll investigate the case with the carrier, and if the package is confirmed lost, we’ll offer to reship your order for free or process a full refund—whichever you prefer.

Please note that we cannot process claims for missing orders if you contact us more than 30 days after the estimated delivery date, as carriers typically only allow investigations within this window.

8. Customs Duties and Taxes

While Dooneuy covers all shipping costs worldwide, customs duties, taxes, or import fees are not included in the order total. These fees are imposed by the destination country’s customs authorities and are the responsibility of the recipient (you). The amount of duties/taxes varies by country and depends on the order’s value, product type, and local tax laws—Dooneuy has no control over these fees and cannot predict their amount.

When your package arrives at customs, you may be contacted by the carrier or customs office to pay these fees before the package is released for delivery. If you refuse to pay the fees and the package is returned to us, we can process a refund for the product cost—but we cannot refund any shipping costs (even though shipping was free to you, we incur costs to ship and retrieve the package), and a 15% restocking fee may apply to cover processing and handling.

If you want to know more about potential duties/taxes for your country, we recommend contacting your local customs office before placing an order—they can provide specific information based on your location.

9. Special Notes for Fragile or High-Value Items

For fragile products (e.g., watches with glass faces, structured handbags, or travel accessories with delicate parts) or high-value items, we take extra precautions to ensure safe delivery:

  • These items are packaged with additional protective materials (e.g., bubble wrap, foam inserts, rigid boxes) to prevent damage during transit.
  • We may use premium carriers (e.g., DHL Express) for these shipments, even for standard shipping, to ensure faster and more secure delivery.
  • If you receive a fragile or high-value item that is damaged during shipping, please contact us within 7 days of receipt with photos/videos of the damage and packaging—we’ll arrange for a free replacement or full refund, and we’ll handle any claims with the carrier.

10. Contact Us

If you have any questions about our shipping policy, need help tracking your order, or have concerns about delivery, please reach out to our customer service team at:

Email: [email protected]

We’re available Monday to Friday, 9:00 AM to 6:00 PM (GMT+8), and we’ll respond to your inquiry within 24-48 business hours.